How can I check my order status?

You should receive a shipping confirmation and tracking number upon placing an order. Please allow up to 2 business days to receive this email after placing an order. Please reach out to rumii.bag@gmail.com if you did not receive this confirmation email and we will assist.

My order details are incorrect. Can I change them?

Please email us at @rumii.order@gmail.com as soon as possible with the correct order/shipping information and we will do the best we can to accommodate.

How do I clean the Essential Bag?

The Essential Bag is designed to handle all of the “stuff” that a healthcare worker handles on their shifts. To clean the bag, hand wash the bag with wipes and let dry. Do not put the bag in the washing machine.

Does the Essential Bag come in different sizes?

The Essential Bag only has 1 size. The bag was specifically made for healthcare workers and was made with the purpose to store all the different equipment needed throughout the day. The bag is slightly larger than other fanny packs to fit more and also has specific pockets and zippers made for a healthcare worker’s tools.